FAQ

Frequently Asked Questions

 

Teepees measurements: 

Height: 1.8m  | Width: 1.4m | Length: 1.4m.  Each teepees frame fits around the width of two side by side mattresses.

Mattress measurements:

Width: 1.35m | Length: 1.6m in length.  Each mattress is covered with a 100% white cotton fitted sheet, and we include a fleece blanket for extra warmth during the night. We request that friends and families supply their own pillow/s. 

How much space do we need for the teepees sleepover?

Should you be wish to discuss the size of space required for the party or event, you are welcome to send a photo and we can decide on the perfect layout.   

Safety standards & COVID 19 protocols:

Our safety standards are followed with a strict cleaning regime and COVID 19 policy protocols are in place.  Every item is carefully washed and ironed after every event and all accessories are thoroughly disinfected. Teepees and rugs are spot cleaned as needed.

Where in Cape Town do we deliver and who will setup everything? 

We are based in Cape Town, therefore there is no delivery fee for central Cape Town as well as the Southern Suburbs, however, any outlying areas will incur a delivery fee which will be included in our quotes.  We will provide you with the name and contact details of our team member that will be setting up your teepees sleepover party or picnic event.

How long will it take to set up for the teepees sleepover or picnic?

A party of 6 (three teepees) generally takes around 1 hour, larger parties can take longer depending on a variety of aspects, such as: access and layout of the venue, we therefore request all areas to cleared of any furniture, prior to setup of the event.

Is the lighting safe?

All the fairy lights are battery operated or run through power packs which are generally safe for children to operate. Spare batteries are provided therefore no party gets left in the dark!  

What age do you recommend for sleepovers?

Adult supervision is recommended for the teepees sleepover.  The general age group for a comfortable sleepover is usually between the ages of 5years – 12 years old.

What is your cancellation policy?

There is no cancellation penalty if cancelled prior to 30 days before the event thereafter cancellation penalties will be applicable.  

What is happens if I need to change the date of the party?

Please advise us as soon as possible if you need to change the party date and we will try accommodate. Please refer to the terms and conditions details about our cancellation policy.

 

Terms and conditions

Payments

A non-refundable 50% deposit is required to confirm your booking upon receiving your invoice. The remaining 50% is due a week prior to the setup of your event. 

Additional R500 cash will be required as a breakage deposit and will be fully refundable on collection and inspection of any damages.

If full payment is not received prior to your event setup, Dream Big Teepees SA reserves the right to withhold the delivery and setup of your event.

Please refer to our banking details on the invoice sent to you. Please ensure that you use your Invoice number as a reference when making payment.

Bookings

We require at least 2 weeks’ notice to book your event as our bookings are done months in advance and there may not be availability.2-week cancellation notice or change of booking is required to avoid loss of your deposit.

Damaged and Broken items

If any damage to our equipment or decor occurs in your care, you will be held responsible/ liable to pay for the damage/s.

Any damage or loss of hire material while in use by the client will be charged at full replacement price.

The hirer is responsible for checking the quantity and condition of hired items upon delivery and sharing immediately with Dream Big Teepees any discrepancy or damage discovered. Notice after the event will not be considered valid and the hirer will be held liable for any shortage or damage reported.

The hirer is responsible for signing off the inventory after set-up.

If any added extras have been purchased, My Teepee Glampover accepts no liability what’s so ever for loss or damage to purchased items.

Dream Big Teepees Sa accepts no liability what’s so ever for any loss or injury which results in the client’s gross negligence from the use or misuse of the equipment and services provided by Dream Big Teepees, its staff or any of its representatives.

Transport

A standard transport fee of R200 will be charged for delivery and collection in areas not based in Atlantic Seaboard, City Bowl and Southern Suburbs.